- No products in the cart.
Frequently Asked Questions Frequently Asked Questions
1. What are the valid payment methods?
Cash, transfer, payment by credit or debit card (VISA, AMEX and MASTERCARD). You can pay at OXXO, 7-Eleven, Telecomm stores, BBVA Bancomer, Citibanamex, Santander and PayPal counter deposits (We will take you to the login).
All payments are processed via Mercado Pago . By clicking on "Finalize the order", you will be redirected to the Zoé Nutrition - Mercado Pago portal, where you can select any of the alternatives (payment with cards, cash or transfers).
2. What are the types and times of shipping?
Zoé Nutrition makes its shipments through the most prestigious parcel companies (Estafeta, FedEx, Redpack and DHL). Shipping times may vary depending on the destination, weather conditions, seasonality, accidents and changes in parcel company policies. In these cases, we are subject to the policies of each company, not being in the hands of Zoé Nutrition full compliance with the delivery times set out below:
| SHIPPING TYPE | SHIPPING COST | DELIVERY TIME |
| Up to 5 kgs of actual or volumetric weight | Shipping cost is $149.00 |
CDMX, Metropolitan Area and Interior of the Republic: 3 to 5 business days (Mon-Fri) |
| Urgent* | Contact us via inbox | In 24 hours |
If the weight of your order exceeds 5 kgs actual or volumetric, we will calculate the exact shipping amount for your payment.
Zoé Nutrition is not responsible for any direct or indirect physical or moral damages or losses that may be caused by delays in the delivery of any order.
3. Can I buy directly in store?
There are no physical locations at the moment , so 100% of purchases are online.
4. Can I buy online and pick up in store?
We do not yet have a physical store or establishment , so 100% of purchases are online and generate shipping charges.
5. Can I cancel my order?
Yes. You just have to inform us through our email contacto@zoenutrition.mx For more information about cancellations, please consult our Exchange, returns and refund policy.
6. Can I exchange a product I purchased?
Yes. The product must be in a saleable condition. You must inform us through our email contacto@zoenutrition.mx . For more information about cancellations, see our Exchange, Returns and Refunds Policy.
7. Do you make urgent deliveries?
Yes. If you require one or more products urgently, you should contact us so we can help you coordinate delivery when you need it.
8. How many products can I buy online?
You can purchase an unlimited number of products, however, you may prefer to contact us directly for better sales conditions.
9. Why can't I find a specific product?
You can use the search bar to find products. First of all, check that the product is spelled correctly. If you cannot find any of them, contact us via inbox.
In order to offer you the best service, we constantly update our product catalogue.
10. How do I view the contents of my shopping cart?
Click on the shopping cart icon located at the top right of the screen. To make a purchase you need to have an account on our site. You can create one by clicking on the legend at the top right of the screen "Create account" .
11. How do I modify the contents of my shopping cart?
Click on the shopping cart icon located at the top right of the screen, in this section you can add or remove products.12. Can I save my order and purchase later?
Yes, as long as you are logged into your account. If you have any additional questions please contact us.
1. What are the valid payment methods?
Cash, transfer, payment by credit or debit card (VISA, AMEX and MASTERCARD). You can pay at OXXO, 7-Eleven, Telecomm stores, BBVA Bancomer, Citibanamex, Santander and PayPal counter deposits (We will take you to the login).
All payments are processed via Mercado Pago . By clicking on "Finalize the order", you will be redirected to the Zoé Nutrition - Mercado Pago portal, where you can select any of the alternatives (payment with cards, cash or transfers).
2. What are the types and times of shipping?
Zoé Nutrition makes its shipments through the most prestigious parcel companies (Estafeta, FedEx, Redpack and DHL). Shipping times may vary depending on the destination, weather conditions, seasonality, accidents and changes in parcel company policies. In these cases, we are subject to the policies of each company, not being in the hands of Zoé Nutrition full compliance with the delivery times set out below:
| SHIPPING TYPE | SHIPPING COST | DELIVERY TIME |
| Up to 5 kgs of actual or volumetric weight | Shipping cost is $149.00 |
CDMX, Metropolitan Area and Interior of the Republic: 3 to 5 business days (Mon-Fri) |
| Urgent* | Contact us via inbox | In 24 hours |
If the weight of your order exceeds 5 kgs actual or volumetric, we will calculate the exact shipping amount for your payment.
Zoé Nutrition is not responsible for any direct or indirect physical or moral damages or losses that may be caused by delays in the delivery of any order.
3. Can I buy directly in store?
There are no physical locations at the moment , so 100% of purchases are online.
4. Can I buy online and pick up in store?
We do not yet have a physical store or establishment , so 100% of purchases are online and generate shipping charges.
5. Can I cancel my order?
Yes. You just have to inform us through our email contacto@zoenutrition.mx For more information about cancellations, please consult our Exchange, returns and refund policy.
6. Can I exchange a product I purchased?
Yes. The product must be in a saleable condition. You must inform us through our email contacto@zoenutrition.mx . For more information about cancellations, see our Exchange, Returns and Refunds Policy.
7. Do you make urgent deliveries?
Yes. If you require one or more products urgently, you should contact us so we can help you coordinate delivery when you need it.
8. How many products can I buy online?
You can purchase an unlimited number of products, however, you may prefer to contact us directly for better sales conditions.
9. Why can't I find a specific product?
You can use the search bar to find products. First of all, check that the product is spelled correctly. If you cannot find any of them, contact us via inbox.
In order to offer you the best service, we constantly update our product catalogue.
10. How do I view the contents of my shopping cart?
Click on the shopping cart icon located at the top right of the screen. To make a purchase you need to have an account on our site. You can create one by clicking on the legend at the top right of the screen "Create account" .
11. How do I modify the contents of my shopping cart?
Click on the shopping cart icon located at the top right of the screen, in this section you can add or remove products.12. Can I save my order and purchase later?
Yes, as long as you are logged into your account. If you have any additional questions please contact us.