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Exchange, returns and refunds policy Exchange, returns and refunds policy
Your satisfaction is our most important concern. Our aim is to become your best choice.
If the product or service you purchased does not meet your expectations or is not the product you wanted, you can request a refund or exchange. You can also cancel the order or product and receive the corresponding refund.
Simply contact us at contacto@zoenutrition.mx and make the corresponding request with the information from the purchase note, within a period of 14 business days from the date of purchase.
The conditions for the return or exchange of the product or service are as follows:
The product is complete, unused and in good condition for sale.
The product will be sent back to our facilities with a copy of your purchase note (the purchase note is received by email at the time of making a transaction on our portal).
The return request must be made within five business days after delivery of the product.
In case of return due to product exchange, the customer must cover the price difference between products or Zoé Nutrition will refund the customer, as applicable, at the time of the new transaction.
In the event of a return or exchange of the product or service, once the product has been delivered and received at one of our locations with a copy of your purchase note, Zoé Nutrition will refund the amount paid within a period of no more than three business days or will place the new requested product in a courier service.
The conditions for requesting a refund are as follows:
Make a cancellation and refund request during the period from the purchase of the product until before delivery to contacto@zoenutrition.mx with the information from the purchase note.
Do not accept the product if the courier service comes to deliver it. If you receive the product or request a refund after delivery, the return conditions described above apply.
After the refund request, within a period of no more than three business days, Zoé Nutrition will have completed the corresponding process and the refund of the payment will have been made through the payment portal that you have chosen for your purchase (PayPal or Mercado Pago).
The shipping cost is not refundable if the product has been delivered correctly to the requested address.
Your satisfaction is our most important concern. Our aim is to become your best choice.
If the product or service you purchased does not meet your expectations or is not the product you wanted, you can request a refund or exchange. You can also cancel the order or product and receive the corresponding refund.
Simply contact us at contacto@zoenutrition.mx and make the corresponding request with the information from the purchase note, within a period of 14 business days from the date of purchase.
The conditions for the return or exchange of the product or service are as follows:
The product is complete, unused and in good condition for sale.
The product will be sent back to our facilities with a copy of your purchase note (the purchase note is received by email at the time of making a transaction on our portal).
The return request must be made within five business days after delivery of the product.
In case of return due to product exchange, the customer must cover the price difference between products or Zoé Nutrition will refund the customer, as applicable, at the time of the new transaction.
In the event of a return or exchange of the product or service, once the product has been delivered and received at one of our locations with a copy of your purchase note, Zoé Nutrition will refund the amount paid within a period of no more than three business days or will place the new requested product in a courier service.
The conditions for requesting a refund are as follows:
Make a cancellation and refund request during the period from the purchase of the product until before delivery to contacto@zoenutrition.mx with the information from the purchase note.
Do not accept the product if the courier service comes to deliver it. If you receive the product or request a refund after delivery, the return conditions described above apply.
After the refund request, within a period of no more than three business days, Zoé Nutrition will have completed the corresponding process and the refund of the payment will have been made through the payment portal that you have chosen for your purchase (PayPal or Mercado Pago).
The shipping cost is not refundable if the product has been delivered correctly to the requested address.